SHIPPING POLICY

1. Processing Time

• Orders are processed within [X] business days after payment is received.

• Processing times may vary during peak seasons or due to unforeseen circumstances.

• You will receive a confirmation email with tracking details once your order has shipped.

 

2. Shipping Methods & Delivery Time
We offer the following shipping options:

• Standard Shipping: [X-X] business days

• Expedited Shipping: [X-X] business days

• International Shipping: Delivery times vary by destination

 

3. Shipping Fees

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Free shipping may be available on orders over [X] USD.

• Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

 

4. Order Tracking

• A tracking number will be provided once the order is shipped.

• You can track your package through the carrier's website.

 

5. Shipping Restrictions

• We currently ship to [list of locations/countries].

• We do not ship to P.O. boxes or military addresses (APO/FPO/DPO).

• Some items may have additional shipping restrictions due to regulations.

 

6. Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please contact us.

• We are not responsible for carrier delays, weather-related issues, or incorrect shipping addresses provided by the customer.

 

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within [X] days of delivery with photos and order details.

• We will work with the carrier to resolve the issue.

 

8. Returns & Refunds

• Please refer to our Return Policy for information on returns and exchanges.

• Shipping fees are non-refundable unless due to an error on our part.

 

Contact Information:

For any questions or concerns regarding these terms, please contact us at (743) 249-4696 or gary@conxnus.ai.