REFUND POLICY

1. Eligibility for Refunds
We want you to be satisfied with your purchase. Refunds are available under the following conditions:

• Items must be returned within [X] days of delivery.

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase is required.

 

2. Non-Refundable Items
Certain items are not eligible for refunds, including:

• Digital products or downloadable content.

• Gift cards or promotional items.

• Clearance or final sale items.

• Products that have been used, damaged, or altered after delivery.

 

3. Refund Process

• To initiate a refund, contact us at [Your Contact Email] with your order details.

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within [X] business days.

 

4. Late or Missing Refunds

• If you haven’t received a refund after [X] days, check with your bank or payment provider.

• If the issue persists, contact us for further assistance.

 

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• We recommend using a trackable shipping method to ensure your return is received.

 

6. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need an exchange, contact us within [X] days of receiving the item.

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Contact Information:

For any questions or concerns regarding these terms, please contact us at (743) 249-4696 or gary@conxnus.ai.