REFUND POLICY
Effective Date: [Insert Date]
1. Eligibility for Refunds
We want you to be satisfied with your purchase. Refunds are available under the following conditions:
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Items must be returned within [X] days of delivery.
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The product must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
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Digital products or downloadable content.
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Gift cards or promotional items.
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Clearance or final sale items.
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Products that have been used, damaged, or altered after delivery.
3. Refund Process
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To initiate a refund, contact us at [Your Contact Email] with your order details.
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within [X] business days.
4. Late or Missing Refunds
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If you haven’t received a refund after [X] days, check with your bank or payment provider.
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If the issue persists, contact us for further assistance.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
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We recommend using a trackable shipping method to ensure your return is received.
6. Exchanges
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We only replace items if they are defective or damaged upon arrival.
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If you need an exchange, contact us within [X] days of receiving the item.
Contact Information:
For any questions or concerns regarding these terms, please contact us at (743) 249-4696 or gary@conxnus.ai.